Loading...
北京pk10现场 > 就业指导> 求职 > 职位信息发布 > 文档

Customer Support Engineer,思科CCIE、CCNP认证优先,上海

创建于: 2014-10-31 15:36:34          

北京pk10现场 www.ugwzk.cn Overall:

The person will be responsible for providing technical support for Cisco Small Business products and networking technologies to Cisco's customers and partners world-wide. The breadth and diversity of technology exposure is second to none. All TAC members have strong fundamental "core" networking skills with specialist technology skills in areas like core networking (Routing & Switching) or advanced technologies like Voice, Security, and Wireless


 立即申请
Relationships:

•Typically reports to a TAC team manager
•Builds strong team relationships with other Customer Support Engineers, Sales team members, and Engineering team members 
•Enjoys sharing knowledge 
•Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
•Connects directly with Cisco customers and builds effective working relationships while solving their issues. 
•Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.

Deliverables:

•The engineer will provide technical support to partners and/or customers for Cisco small business products, technologies, and/or solutions.
•The engineer will typically be responsible for resolving moderate to highly complex technical problems, depending on the customers' need.
•The engineer will simulate technical problems in lab environment. 
•The engineer will analyze GPL code pertaining to protocol/feature implementations to isolate the root cause and suggest fixes.
•The engineer will escalate some specific problems to the responsible Business Units for product enhancement. 
•The engineer will share his/her knowledge with other people.
•The engineer will work closely with his colleagues and Sales/Engineering team members to achieve common goals. 
•The engineer will strive to technical excellence and expertise.

PERSONAL PROFILE

Technical Skills:

•Strong fundamental "core" networking skills, including Routing, Switching, and Network security (essential)
•Profound knowledge in two or more of the following areas: Routing, Switching, Network Security, and Wireless (essential)
•Strong knowledge of code review and code debugging (advantageous)
•Strong knowledge of C Programming, Unix (any flavor), Unix Kernel level debugging (advantageous)
•Knowledge of Voice Networks, VoIP, VoIP protocol (advantageous)
•Strong knowledge of Data Security Fundamentals, Encryption standards, and VPN (advantageous)

Soft Skills:

•Fluent English speaker (essential)
•Excellent written and verbal English communication skills (essential)
•Autonomous worker with team spirit (essential)
•Good team player (essential)
•Eager to learn. Technical aptitude to assimilate new learning quickly (essential)
•Flexible: Able to adapt to a changing environment (essential)
•Out-of-the-box thinker (essential)
•Performs well under pressure and in disruptive environments where priorities can change in response to customer demand (essential)
•Capacity and passion to the customers. Good customer engagement (essential)

Industry or Sector Experience:

•Prior experience of high-level technical problem solving (essential)
•Prior experience in a technical support capacity (advantageous).
•Prior experience with C/Unix code development/debugging (advantageous)

Education:

•Bachelors degree or higher in Computer Science or equivalent recommended
•Cisco Certified Networking Professional (CCNP) (essential)
•Cisco Certified Internetworking Expert (CCIE) (advantageous)

 

立即申请

评论 (0)
  • 第二届人民财经高峰论坛 2019-04-19
  • 新华保险荆州中支助力首届荆楚文化旅游节开幕 2019-04-19
  • 走进墨玉—天山网专题报道 2019-04-19
  • 女性之声——全国妇联 2019-04-18
  • YSL圣罗兰蕾丝气垫粉底液免费试用 2019-04-18
  • 劫匪持枪抢劫金店 川渝警方联动20小时破案 2019-04-17
  • 湖北123家企业携荆楚精品粮油亮相福州 2019-04-17
  • 银行业、从柜员到保安、已经是失业状态了。技术已经没有问题、要与支付宝、理财竞争就必须降低成本、涨利息。 2019-04-17
  • (原创首发) 四两千斤简评自然向前的《免费与收费混搭总会拖垮社会主义经济(原创首发)》 2019-04-16
  • 新闻漫评——鱼骨拼图 春城壹网 七彩云南 一网天下 2019-04-16
  • 向世界展示中华文化独特魅力 2019-04-16
  • 毛泽东早年的一则文化广告 2019-04-16
  • “向党献礼 忠诚保畅” 交警铁骑队正式亮相宜春(多图) 2019-04-15
  • 去产能迎年中考 煤炭、钢铁企业债务问题依然存在 2019-04-15
  • 市委把全国两会精神原汁原味传达到基层 2019-04-15
  • 318| 672| 584| 402| 385| 565| 153| 299| 314| 684|